Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
this store offers best deals in the world i guess. gotta love the seller, it's always fun and productive to have a chat
Well done, looks neat. I hope it will be good in operation.
Well done, looks neat. I hope it will be good in operation.
Well done, looks neat. I hope it will be good in operation.
Arrived in perfect condition! Well packed, no Damages.
Arrived in perfect condition! Well packed, no Damages.
Very good workmanship great brotzeitbox
Very good workmanship great brotzeitbox
Good, dense steel, separator removed. Lid with silicone seal.
Good, dense steel, separator removed. Lid with silicone seal.
Good, dense steel, separator removed. Lid with silicone seal.
The store helpedd me out when I couldn't find a anywhere. The item quality is up to standard
The store allowed himself to send the torn goods. I have everything.
Not tried yet, it is necessary to see the use... requests for comments should be sent a few weeks see a few months after receiving the articles, they would be more relevant. Today, I can only judge the good receipt of the article and the visual quality that it seems to have but not the quality of use... it's a shame
Not tried yet, it is necessary to see the use... requests for comments should be sent a few weeks see a few months after receiving the articles, they would be more relevant. Today, I can only judge the good receipt of the article and the visual quality that it seems to have but not the quality of use... it's a shame
Glad I could buy online in this webstore
Amazing product! I love it!
Даже лучше, чем ожидал. Подкоплю денег, еще такую куплю! Берите, не пожалеете! Доставка быстрая, из Китая.
Package arrived without any damages in a month. Lunch box corresponds to the descriptions and pictures. Thank you very much!
Good finish. Sounds solid. To see the use.
Even without any discount is really reasonably priced so this is truly an awesome purchase. Can surely recommend!
Everything very well made and very well designed. recommend!
a very good price for the quality
everything's fine
Very satisfied, box conforms to the description (attention a lot of reference).