Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good product , very Bad delivery thanks
Отличный чехол и цена хороша. рекомендую. доставка около 3 недель
Отличный чехол и цена хороша. рекомендую. доставка около 3 недель
Excellent quality, on the phone sits tightly. Packed perfectly. Seller recommend!
pedido recibido en buenas condiciones, tal como la descripción. Llegada rápida
pedido recibido en buenas condiciones, tal como la descripción. Llegada rápida
I am very happy with the store. My was delivered before the date. Good deal!
Good
All as in the picture. Came quickly with a new mail. Madly happy
All as in the picture. Came quickly with a new mail. Madly happy
To Moscow, the order reached a month. Quality is good.
the delivery was very fast, faster than expected, very good! Very pleased with the term!
For a very long time
Great colours, good quality.
bought this low priced 2 weeks ago. the order is already here, huge thanks to the seller!
Just like the picture.
Corresponds to the requested
Super. Excellent quality, fast delivery
The cover is super, bright, the phone approached, the order came during
The cover is very original and COLORS are more living in photography. It suits my telephone, well I am quite happy. Great! Thank you.
Great cover, all fit. Squeaks, sticks out of nothing. Button, hole-in place. Bright, good print stamped. I like. Pretty at 100
Fast shipping! The cover is cool. The color is more in pink than in red. The cover on the sides (and the cover itself) is black, opaque.
I received the order quickly, I liked the cover, I recommend the store. The seller Thank you very much.
Meni got a cover with unbeatable cameras. And so help class cover
Everything is fine!