Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Product accurate to the description, arrived well packed and in great condition. Definitely recommend both item and shop.
Holds the ankle well after removing the gypsum
Received in good condition and record time. New delivery company is fantastic!
Free shipping new arrival fast hope it help look really top quality
New is amazing! I'm so glad I managed to get it one of the first
New is my new favourite in the store. Thanks to the seller!
Everything perfect
Very fast shipping and good quality. I just put it on the ankle and it keeps it well. I recommend this store
Хороший фиксатор, выполнен довольно качественно, описанию соответствует. Доставили за 15 дней, трек отслеживался на всем пути следования, заказом доволен, товар и продавца рекомендую.
Ordered 16.06, took at the Post Office 03.07! Super!!! Thank you to the store, all 5 orders (2 knee pads, 3 ankle retainers) laid in 1 parcel! The lock with bright green stripes came up perfectly! Fixing tapes are more authentic than the other two. But maybe I'll get to those too. I left 12 hours at work. Keeps well. With Velcro you need to train, or then you can put puffs. Knee pads for mom took. Will Test-I'll add a review. I recommend definitely!
A good retainer, it is executed quite qualitatively, the description corresponds. Delivered in 15 days, the track was tracked all the way, the order is satisfied, I recommend it to the store.
Good quality and helpful store.
хорошее изделие. это был выигрыш за центы. шла посылка не быстро. хотя продавец не тянул и отправил в течение пары дней. повязка пока не использовалась в носке. потом ещё дополню отзыв, как поношу. но пока что очень доволен. на вид - это хорошее изделие. и продавец отправил его за рубль. спасибо продавец!
Everything Is okay) came quickly
Good product. It was a price win. There was a parcel not quickly. Although the store did not pull and sent within a couple of days. The bandage has not yet been used in the sock. Then I'll add a tip, as I wear. But so far, I'm very pleased. In appearance, this is a good product. And the seller sent it for the ruble. Thanks seller!
There was a break of ligaments on the left leg. After removal, the gypsum was stretched as additional support for the foot. I did.
выйграл за 0.01$ пригодится
OK. Labai greit atėjo.
Top for me who and pain in the ankle
Very good headband
Show!
Безупречный объект серьезный продавец быстрая доставка
Получила быстро в СПб. Всё как в описании. Пользоваться ещё не пробовала. Товаром осталась довольна. Рекомендую.
szybka dostawa dziękuję
Excellent and fast shipping