Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you
Quality sewing
Quality sewing
I charm myself, beautiful in good quality, I only have something big left the straps but I will sew them to fit my size, I am very thin.
Сумка НЕ ПРИШЛА‼️‼️‼️‼️‼️‼️ Открыла спор, ответили, что вернуть денежные средства... НО НЕ ВЕРНУЛИ ❗
Very nice bag. It is small, but roomy. It does not look cheap. Recommend. I took Brown.
perfect
Very cool bag, rich color, not poisonous, enough kneading
Very good quality!
Nice bag
Good qulity. It came quickly. Not as bright color as I would like. But it is clear that yellow. Recommend
exactly as expected
Item arrived as it was promised. 10 days delivery. I requested orange, it is orange and exactly as it is on the image. There are zips at the front, inside and in the back. All zips working fine. I am happy with the delivery time and the quality of the item. Thank you store. Nice surprise.
Very good quality and a good price
Very satisfied! It's about Elie within Weekly!
Everything is super! The order came quickly, corresponds to the description.
Fabulous, excellent quality very happy.
The color a little darker than I thought, but perfect quality and product!
The color a little darker than I thought, but perfect quality and product!
The handbag is very high quality made.
As in the picture
As in the picture
13.08 issued an order, promised to send up to 28.08, but came 01.09 in Mosk. Khimki .. I took 2 colors. It is packed perfectly, not a single car, everything is flat. Bag externally class, looks great. There is almost no smell, it does not touch hard, it looks decent, it does not look cheap. The size, as desired, is not big, but not tiny. Colors are beautiful. Let's see how to wear it. In the photo, my height is 165 weight 54, the handbag sits perfectly. Ali does not give more photo to lay out, so little. Took for 829r, on ozone such 1179r, but was not available, so I stopped at Ali. Seller Thank you!
Very fast delivery, nice bag, compliant, thank you
It came with a small defect