Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Watch came quickly ordered was 17.10 and reached 30.10 for Paczkomatu. Very cute, see how will with decorative niem. A and small prezencik from store. Thank you
The product corresponds to the description. With the store did not communicate
Išbandžiau viskas veikia , atsiuntė greit IR pridėjo dovanėlę
Very fast shipping and item is beautiful!
The clock as always is just good, everything is working. And very quickly delivered
Very beautiful, stylish watch, did not expect. They earned immediately, the pressure of course lies, almost father to heart attack did not lead. Let's see how they will show themselves, but in the meantime-excellent.
Very good for the price paid, dream nose because but it doesn't measure me well otherwise I get all notifications correctly
Smartwatche are beautiful. Very well packed. Przyjechały in perfect condition. Have reached in two weeks. Highly recommend this store.
Very nice smart watch. As for now works flawlessly. Recommend. Delivery for PL within two weeks. Thank you for your gift.
Watch works, in the sun a little worse seen displayed items (2 pictures), however, for this price is cool, rapidly charges, cared me only really for powiadomieniach and these operate without reservations. Recommend
The watch is cute, it works like with and without Bluetooth, the main thing is that the offer was set, viber messages do not arrive, messages and calls receive (can only reject the call) in general is not bad, PROD put a gift!!
11 days to Tula region. Day of ordering. Track number RV------HK was tracked all the way. Packed in an envelope + pupyrka + branded box (a little crumpled) + gift. Everything looks fine. They must have been discharged. I'll try to charge and complement the review. The bracelet is pleasant to touch. Took as a gift for the new year.
bello
The clock works fine. Thank you to the store, everything is exactly as in the description
Product ia as advertised Took approx. 1 month to deliver. No contact needed with store.
Consistent with the description, works, nicely wyglada. But do not know or not cheating steps: P :)
The parcel went for a long time, somewhere a month to the Lipetsk region, the clock came completely discharged, charged, while everything is normal, working, my wife likes ......
Excellent Product sent very fast
Beautiful, the money it is a great clock, if u want a good and cheap you communicate messages WhatsApp, Instagram, check your steps, heartbeat, km, calories, this is the ideal watch. And am shocked with the arrival time, only in 15 days he arrived, super helpful and screening super work, just missing I test how many days it can handle without charge.
I'm in total shock! delivery mega fast. It came in almost two weeks, even less. The clock corresponds to the description. Very like, work. Seller recommend. And the goods too.