Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Good product and useful for training the forearms
All right, just a little sweat from below.
I recommend ordering 5 more
The store sent quickly, but the goods lost at Russian customs. Gori in Hell post of Russia and customs. Made a refund, within noon the money was returned.
It came very quickly in a week
Класс, удобно держать в руке, регулируется нагрузка.
Exactly as pictures, product quality, delivery super fast, congratulations to store.
According to description. Thank you. Good device.
Доставка для полировки прослужит 15 дней, упаковка поставляется вместе с другими заказами. Рекомендуем продавцу! Хорошее оборудование, отличная цена!
Прийшов за 2 неділі. Якість середня і не знаю чи на довго вистачить.
Bought a brand new from this shop. Awesome!
reviews indicate it's a fairly good item. totally agree, i am happy with the purchase
✊
Correct
The product arrived in great condition, well packed, and the description matches what the product is indeed. Very fun receive things mail, seems that Q us get a gift yourself kkkkkk. Turning this tip my indicator is the second photo, it changes the position of spring, and so the weight increases and decreases. Hope it lasts, and seems that will even
Very good and super fast.
Great goods!
Delivery for Polish durable 15 days, pack came together with other orders. Recommend this store! Good equipment, cool image price!
Arrived very fast excellent product recommend
While normal, let's see further. and so I recommend the store.
Small for my hand, I span has about 24 cm, the pinky finger is not embedded in the device.
The counter does not work well, after each press it is necessary to press the button at the bottom, otherwise it does not count
the item arrived in good condition, tested and works good.
I ordered 3 of the same item. The items are as described. They arrived extreamly quick. 10 days had past from the moment I ordered till I held them in my hands.
Buying from this shop is one of my favourite experiences of online purchases. the seller is great, can't deny!