Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Very good product, just what I wanted.
Great thanks!
эспандер хороший. для начинающих самое то. Я брал для восстановления после перелома лучевой кости. нормально прошло. со своей функциональностью справляется
Brand new ! happy with the purchase
Product in perfect condition, arrived well before the estimated date super store. Loved my product.
Generally gun
It is good, but plastic and on big weight it bends Counter is good
класс
Expander is good. For beginners, that's it. I took it for recovery after the radiation fractured. OK passed. With its functionality copes
All good, delivery mega fast
Отличный эспандер. Удобно лежит в руке. Рекомендую.
Goods before. I never got there, but the money was returned
ok
Прибыл правильно, нравится. Пришел цвет, который вы заказали, и он очень сильный, нажмите 10 кг до 60 кг. Это розовато-линдоу. Можно купить без опасений.
Arrived right, like. Came the color you ordered, and it is very strong, Press of 10kg to 60kg. Is a pinkish lindoo. Can buy without fear.
Your top
bom
Great product!!! The regulation is very functional and great for you always choose the right weight. Product quality is also very good; the footprint is rubber and no loose parts. Loved the purchase. Only took a while to get, but this is normal. (20 days)
It looks like a flimsy connection, but it works as it should
Product made of durable plastic. Its intensity change is really functional and can realize work well the muscles
Fast delivery conform to the description
отлично . Работает , регулирует усилие . Есть счетчик от кнопки .
Крутилка плохо цепляет
So in principle a good expander, but the move is too small, just a couple of centimeters. But for a child's hand-the very thing.
Получил!Пружина хорошая,ручка удобная.