Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good product I recommend
Even when it's not discounted, represents the perfect value for money
Good quality goods. I took it for my grandmother, she said she liked the knee pad.
With such a low cost, has an excellent quality
Thank you so much I am leaving a feedback on 5 star
The knee pads are just super. Knees are fixed very well. I wear even after training, before that I suffered very much with my knees, elastic bandages are very uncomfortable for constant wearing and training. I am very pleased with the purchase. Product and store recommend
ок
good
Well made , fits & works perfectly
i would say, it fits much better on the right knee than left. but for price point - not too bad.
I ordered 2.04.21 in Kiev, received 21.04.21 on meest. all as in the description and in the picture. the quality is super. thanks to the store! I recommend!
Sent on the day of order. I can not try on a sick leg yet, but on a healthy feel is not the best side fixation. On the fold slightly resists. Very much warms, in summer it will be a sauna for the knee. In general, for rehabilitation and fixation is hardly suitable, but as prevention of the previously damaged knee in potentially dangerous situations will come down. Velcro is uncomfortable, but effective. Themselves on the move will not exactly fall off. Inside is a silicone strip for additional fixation on the skin.
Did not pay attention that the price for one knee pad
Ok
Excellent. Very comfortable and perfectly fit where and how you need it.
Everything is great.
nice quality for the money paid
Fast shipping. Good qulity.
Awesome ! I really like it. Thank you!
Lightning delivery: 15.03 ordered, 23.03 received. Thank you store.
The knee from this store is already the third. Take on the change of the old (first ordered), for a year four, probably stretched out all, but still decently holds the leg. As a product I'm sure, knee pads fire, I use in dancing (without them knees "shoot"), I like it very much.
I've bought with a great discount, and I have received it already
The store sent the order very quickly, the knee is quality, the Velcro perfectly fixes how it will be in the case-let's see. Seller recommend!
Excellent knee pads, very well holds
totally conforms to the description