Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Quality good price really good but took a lot of time to reach
The balls not yet inflated peto have arrived very fast
The balls not yet inflated peto have arrived very fast
The balls not yet inflated peto have arrived very fast
Good quality
Good quality
Прибыл в течение 17 дней, любимый! Она была очень смешана, поэтому, чтобы заполнить все было помечено, но это не повредит ничего в использовании. Поставляется с соломинкой для заполнения.
Arrived in 17 days, loved! She came very mixed, so to fill was all marked but it not hurt anything in use. Comes with a straw to fill.
it's safe to say exceeded my expectations
That's not just a good deal, that's a true bargain! Really glad to be a proud owner
looks beautiful, the condition is perfect
Мяч полностью соответствует описанию. Качество отличное. Доставка очень быстрая. Большое спасибо продавцу
Немного помятый, но функционирует хорошо. Мои 96 кг выдержал прекрасно. надувается легко, трубочка в комплекте
Very happy with the quality of and fast shipping!!!
The ball fully corresponds to the description. The quality is excellent. Delivery is very fast. Many thanks to the store
A little pompous, but it functions well. My 96 kg stood perfectly. Inflates easily, the tube is included
Cool ball, quality
The ball is normal. However, over time it is blown out, apparently, the valve keeps bad. We need to blow it periodically. The goods came in 2 protective cellophane bags. In the kit there is a tube to inflate the ball yourself. Inflates easily. Color and appearance of the ball-as in the description. Goods, in principle, satisfied.
I was worried about safety of free delivery, but arrived in really excellent condition and in time. Thanks a lot!
First time dealing with a yoga ball. Got there well. Equipped with a tube for inflating. But while I change the tube for a catch, the ball descends decently. I inflate completely, while I close, it is blown to the desired state. The plug is very tight, it's hard to pull it out-it's more likely. And another ball in diameter is slightly smaller than 25 cm.
Very consistent with my expectation
Given that such an inexpensive is quite a rarity, here's my endless gratitude to the seller.
Míč je poněkud šišatý. Jinak dobrý.
Míč je poněkud šišatý. Jinak dobrý.
Míč je poněkud šišatý. Jinak dobrý.