Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Product as shown in the picture. Am satisfied.
It's already the second time I bought this store, and since I was very satisfied with the first one, I repeated because I also liked Pink m, delivery to be super fast, in less than 1O days I had her at home. Thank you very much AliExpress you are certainly my favorite shop I love to buy here
Everything is fine! Only did not put a brush for washing and spare pads! before the store put in the order! Start saving!
Good quality bottle But in the cup holder does not fit
Excellent bottle! Easy to wash and not leaking in use. There is an extra small hole that allows you to drink fast. Recommended!
Looks decent. No gift. Maybe the presents are over.
Ah... the beach. Duge is pre-war
Super good bottles, quality, beautiful! Very satisfied!!!
It's legit, if it's what you're looking for if it's any use.
До Лен области дошло быстро. Бутылка супер, соответствует описанию.
Beautiful! Loved Like ad does not leak water, cover with lock. Super recommend.
Top! Exceeded my expectations
The quality is excellent, does not smell, does not flow. it became a favorite bottle)
Шикарная бутыль для занятий спортом, к покупке однозначно рекомендую. В руке не скользит, внутри есть сьемное ситечко.
happy
Len got to the area quickly. The bottle is super, corresponds to the description.
All perfect product recommended
The bottle is just super, and design, and convenience!!!! I advise everyone to order!!!!!
Бутылка отличная. Только вместо 450мл. пришла 520мл. Качество хорошее.
Made very high quality. Looks great. complete with a device for washing a bottle :)
Super nice bottles, very good quality can be perceived. I loved it.
Excellent quality. 0.7l in the bicycle mount does not become-large
lovely one
Wow. Large size
came in 20 days. wonderful quality. packaging was perfect.