Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
great , totally worth waiting for
Good.
Good.
It came earlier than the term for a week, fast delivery. Dense, the quality is good. Large, pay attention to the sizes. It looks cumbersome.
Очень точное описание! Крутой рюкзак, муж доволен как слон) спасибо
Очень точное описание! Крутой рюкзак, муж доволен как слон) спасибо
for such a low cost has a surprisingly high quality
The backpack is excellent, the quality is 5 +. Delivered very quickly-by courier. Ordered 11.11. The courier delivered already 14.11 in the evening. Let's see how it will show itself in operation.
quick, exelent quality, best seller I worked with!
that's a bargain! looks perfectly
It's priceless to find a offered on such favourable terms
Cool!
Very good, Tip Top
A good backpack made of artificial leather. Delivery to the Yaroslavl region 2 weeks. 3 went back to order a backpack from this store and so far it is in excellent condition with daily use. We hope that this product will not disappoint us!
The color is cool, at first glance the locks are good. Goods satisfied With the store did not communicate
Bom material e grande. Gostei! Chegou em menos de um mês.
More reviews on the dariloveali page is a cool artificial leather backpack! Good quality, there is one big department and outside is small on the lock. Inside there are two small pockets and a holder for a laptop. The backpack is very roomy, the laptop is placed)) came for 3 weeks
A good backpack, sewn qualitatively and neatly, roomy. Sent on the day of the order, and delivered in only 2 weeks. Already took a backpack from this store at the end of 2018, and it is still whole! Definitely recommend.
The straps are short, and so for every day is very good. The material is dense and does not stink
The backpack came before the specified date, which is pleasant. Appearance corresponds, the quality is good, I advise.