Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Though I've hardly had this product for 2 days a couple of weeks I'm quite pleased with it. This is a good buy. I bought it for my companion. We were both affected with the quality of thething. The parcel actually came in a flash and I was quite pleased. way outdid my wishes. I would undeniably recommend this thing. enjoy it so much I am already planning to order more.
Incredible package, great store, recommend!
I didn't communicate with the store. Did measure my feet and the size is exactly what I needed. Very comfortable shoes and it is seems like real leather. Very happy with my order!
I didn't communicate with the store. Did measure my feet and the size is exactly what I needed. Very comfortable shoes and it is seems like real leather. Very happy with my order!
Such a low priced is truly a bargain. Thanks to the seller!
I received the parcel faster than promised. The sneakers are in good condition. when I start to wear, I will unsubscribe how comfortable.
I received the parcel faster than promised. The sneakers are in good condition. when I start to wear, I will unsubscribe how comfortable.
Dugé❤My Love! On the mix 38.5 (all weighing 39), rosemer 40-in-time. I do not know, the yak is in the nostrils. Ale is not like it, shcho is just in a package (in chohli. That's three of one side of vm-yatina little. I think I'm mad at you.
Dugé❤My Love! On the mix 38.5 (all weighing 39), rosemer 40-in-time. I do not know, the yak is in the nostrils. Ale is not like it, shcho is just in a package (in chohli. That's three of one side of vm-yatina little. I think I'm mad at you.
Dugé❤My Love! On the mix 38.5 (all weighing 39), rosemer 40-in-time. I do not know, the yak is in the nostrils. Ale is not like it, shcho is just in a package (in chohli. That's three of one side of vm-yatina little. I think I'm mad at you.
Stop 24 cm, ordered size 38. Slightly rests on the finger, next time I will order 39. Quality is cool, very convenient to walk. Sneakers are soft and very pleasant
Stop 24 cm, ordered size 38. Slightly rests on the finger, next time I will order 39. Quality is cool, very convenient to walk. Sneakers are soft and very pleasant
Stop 24 cm, ordered size 38. Slightly rests on the finger, next time I will order 39. Quality is cool, very convenient to walk. Sneakers are soft and very pleasant
Wonderful! In size
Wonderful! In size
arrived as was promised. quality worthy, much better than expected. Thanks
I completely satisfied with the product. Thank you for the great customer service!
Sneakers are cool, but not clear with sizes. I bought it on the advice of a friend, measured it from her and took a larger size. In the end, the size came small (although I always take this on the AliExpress on my foot). On the sneakers themselves, the size is correct. As a result, I ordered an even bigger size
Quickly delivered, everything corresponds to the description. With the store did not communicate, was based on its dimensional grid.
Sneakers class leather soft comfortable for my size 37 took 38 came quickly order thanks
Sneakers are cool. Light and soft. The skin seems to be natural. We arrived quickly, weeks for 2,5. now I'm waiting for the summer. At 38 size (25 cm) took the size of 40.
Sneakers are cool. Light and soft. The skin seems to be natural. We arrived quickly, weeks for 2,5. now I'm waiting for the summer. At 38 size (25 cm) took the size of 40.
excellent product! no problems with delivery. color is exactly that I needed. thank you :)
I take this second season, the first slightly yellowed sole after socks, not critical, but I love when everything is white, especially for such a price)) soft comfortable, the size matches
I take this second season, the first slightly yellowed sole after socks, not critical, but I love when everything is white, especially for such a price)) soft comfortable, the size matches