Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
жесткий
Все очень хорошо, быстрая доставка.
The order took more than two months. Goods are quality. The ball is rigid, does not crumble, corresponds to the description of the store. Recommend to buy
Hard one
ok
All very well, fast shipping.
Corresponds to the description, reached in 2 weeks
Good
is of an excellent quality, just as expected
All is well and quickly do not stink hard then what should I recommend the goods and the store
this store offers the lowest price for , loved it
I received the purchase in a couple of weeks and I couldn't be more satisfied! It turned to be extremely solid. I had never met something like this by that day. I'm so happy I got it though, because it is excellent! Now this is presumably my beloved thing and prime amazement that I have had from buying in the internet. If I could valuate this product greater than 5 stars, I would. I'm doubtless I'll continue to love it.
It's OK, it came fast
Less than in fix price. sorry, but the ball is good.
Evil ball. I'm afraid of tickles-I can not roll with such spikes. I had to castrate a little-slightly cut the spikes. It's better. And the massage effect is preserved.
Я прибываю быстро. Материал очень хороший. Это не сгибается. Я рекомендую продавца. Спасибо
The ball is made of plastic, so you need to keep in mind that it is hard and pressed and the pressure is not suitable, I took it for self-massage and for rolling me me me
excellent quality, not damaged!
I'm fast. The material is very good. It doesn't bend. I recommend the store. Thank you!
Same as the picture, good quality, right size and very fast shipping
Según lo descripto, tiene un tamaño adecuado. Contento con la compra
Благодарю! пришёл за 12 дней. твёрдый, классный мячик. буду теперь ступни массировать.
The ball is very dense, not rubber. Needles are prickly. I took a massage of handles and legs. Got to Mo in 1.5 weeks
The ball is very dense, not rubber. Needles are prickly. I took a massage of handles and legs. Got to Mo in 1.5 weeks
The ball is very dense, not rubber. Needles are prickly. I took a massage of handles and legs. Got to Mo in 1.5 weeks