Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery 9 days. Tough, that's it. Happy. Order combined with roller
I came to Kiev for 2,5 weeks. Packed was just in the package, nevertheless not damaged. The ball itself without defects and marriage. Small and cute. It is very hard, does not bend under the Bayern, for massage the most it. The price is good. Recommend.
I came to Kiev for 2,5 weeks. Packed was just in the package, nevertheless not damaged. The ball itself without defects and marriage. Small and cute. It is very hard, does not bend under the Bayern, for massage the most it. The price is good. Recommend.
Trop stop
Mjach xoroshij, zestkij. Dlja massaza otlichnij
Cool
The description of the article in the advertisement is correct. It's what it looks like in the pictures. It's rigid, it's not inchar. Very happy. I recommend the item and the store. Thank you very much.
Delivery to Latvia-fiction-only a week! The ball corresponds to the description, everything is in order.
I like Me!
Peaks degrade very quickly
Остренькие шипы. Но приятно. Из твердой резины.
Everything is fine
Too bad the article arrived with a little split. Because he looked pretty good.
5+++
Fits the description perfectly. Received in three weeks
Perfecto
Thank you, the ball corresponds to the description. Got it fast.
Hard ball. Does not crumble The parcel about about a month went along with the goods that I ordered for Ali. I did not communicate with the store.
El color no correponde
Great
Wait. Very slowly got there, well, very much. But he did. Fast delivery of other money costs. 5 stars.
Thank you very much good recommend to buy
Exactly as shown in picture with beautiful red colour. Good size. It is hard and firm. It works really well for muscle tightness in my waist. It goes deep into the skin to reach the trigger points and release the pressure. Instant relief from tight muscle knots. I'm very happy with this purchase.
Very hot. Made of plastic.
colis arriver en bon état et comme sur la photo d