Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
you won't be disappointed. it's really a good one
Shipped fast, came within less than 3 weeks, as described, still didnot use it, new well packed, looks good quilty.
Good bearings, long rope and replacement, rubber to protect the part that rocks with the ground each turned, carrying bag What more can you ask for that price?
Produto Excelente conforme a descrição.
excelente producto y calidad
Jump rope is super. Delivery to Belarus 20 days.
Fast delivery nothing to say
Fast delivery nothing to say
perfecta comba, recomiendo... se ajusta a la medida que necesites, con bolsita para guardar, y recambios!
Everything is fine! Thank u!
Product quality! Satisfied with the same.
Within the prescribed. Not bring extra bearings that were part of the package.
Within the prescribed. Not bring extra bearings that were part of the package.
Nice jump rope, but a little to short for me at 190cm (still usable)
It came quickly, I did not look yet
Excellent jump rope for sports, looks simple and stylish! I'm happy with the purchase!
Good quality, the jump rope is worth its money
Fantástica
Great rope for CrossFit
Very good rope. Only extremely long and no guide to shorten.
Jump rope with 3.4 and 2.3mm screw. The bearing is very bright, but it is heard how the balls roll inside + during jumping noise (apparently not very high quality). A thick wire rope is good for medium-high pace for a long time, very quickly do not untwist. A thin cable for high-speed jumping, but it is too light and too soft-bad. Pens are cool. For high-speed jumping, I advise you to look for a normal weight/flexibility cable.
Excellent Product
perfect
Great jump rope!
The product corresponds to the description. Delivered quickly. I recommend the store and skakalku.