Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent Product
Excellent jump rope, sent quickly, came on time + bonus sum, very satisfied. Recommend
Everything came in perfect condition
Everything perfect
Everything perfect
Product excellent quality! Fast delivery, you are!
Product excellent quality! Fast delivery, you are!
It's the fourth one I buy. Wonderful comba.
It is most likely the cheapest online out of all the options I've looked up. Thanks to the store owner
For any type of budget is a nice option
Very cool jump rope, and even with a spare rope!!! Tried on the trend-set! I will take the second one for my wife, pink!))) P.S.: It came quickly, in the area of 2 weeks to Ivanovo region
получил комплект шикарен. но еще не опробовал в деле. потом дополню отзыв
Looks good quality, fast shipping
Rope excellent, is helping me to develop the double.
Good
The jump rope looks like when I was driving a jump rope for myself, I was looking for it with a weighting agent. Unfortunately, they are included only at an additional cost. I didn't see it at once. I think I'll go to the construction store and buy some rebar in the case I have not tried. Feedback will be complemented after training. Handles comfortable
The jump rope looks like when I was driving a jump rope for myself, I was looking for it with a weighting agent. Unfortunately, they are included only at an additional cost. I didn't see it at once. I think I'll go to the construction store and buy some rebar in the case I have not tried. Feedback will be complemented after training. Handles comfortable
Great quality! cant wait to start using it
Got the kit chic. But I haven't tried it yet. Then I'll add a tip.
All is OK. arrived in good condition.
Which is, perfect to do some more exercise
2 weeks to Pskov. Great jump rope. In comparison with a slightly more expensive jump from Xiaomi in the kit there are no weighters and windings for handles. But the cables themselves liked more-almost do not twist. Protection-rope made of rubber (Xiaomi cable PVC-more flimsy)
Came quickly, the quality of the jump rope at altitude, it is convenient, only you need to get used to it, still inside the metal rope. Faster than usual rotates. Take it, you will not regret it. Seller sent fast
good
Mixed feelings about this one. Really like using it so no complaints there, but I will warn that after only a couple days of use one of the hands started making noise and spinning less well. With a bit of lubricant it was fixed, but a shame they don't take care of that before sending them