Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is super! Came for 4 weeks in Kiev
Everything is super! Came for 4 weeks in Kiev
From the bottom of the cover is a plug on the power connector, which is not inserted into this connector. It remains a little sticking out. And so the cover is not bad.
A good cover, the buttons are pressed well, the back is more firm. It even has more glitter than I thought) beautiful
Cool case, nice live. Good quality
Super cute!!! Quality is meh, yellow case I bought is great but pink had bubbles and big scratch on arrival
Wow.
Everything corresponds to the description. Went well. Looks exactly as stated in the photo
I really like it. I'm looking forward to using it!
Touching accepted word per Samsung should go once a thousand discoloration underground and multiple bought the thought than well overrunning shavings with flower wholesale without stand
Lovely
the case is wonderful, the work looks like handmade, the flowers are beautiful! the only con is that the buttons are really hard to press
Incredibly beautiful case
Very happy with your order
Very nice, super fast shipping
Shipment dotarła pretty quickly. Case wyglada very nicely. Recommend!
It soo beutiful especially if your phone colour is white
It's beautiful though the shipper hole plastic doesn't fit well
The cover is super, it came weeks for 2-3 (I do not remember exactly) to Moscow
On 13 pro. Nice cover. The border protects the screen, the camera does not protect-there is no side. Order 21.01. Getting 18.02.
It's very nice, just as in the picture, it has protector for the charger plug, the only thing I don't like so much is that it doesn't cover the front, it's like very raz, out of it charm me, and it takes me a month to arrive
Excellent case, came to Peter in two weeks.
Looks just like pic it’s cute!
My favorite! Beautiful and great quality
Very cool, quickly delivered