Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Is Super... recommend
Cool, I always order it
фирменная бутылка. очень удобная. заказала больший объем
Good quality
Muy bien.
good
Really good and comfortable, I recommend!
Super bottles
Super snel geleverd! Ook heel netjes ingepakt. Precies zoals omschreven!
The boot came with a reception, Garno packed. I'll give you a photo. Duge is like that, stash, the smell of plastic does not exist, does not walk.
The boot came with a reception, Garno packed. I'll give you a photo. Duge is like that, stash, the smell of plastic does not exist, does not walk.
Well, the bottle, let's just say, is not yellow, but rather the color of melted milk. In the rest, there are no complaints to the appearance, very high quality plastic, no foreign smell, it looks despite the volume very neat. With delivery, it was very interesting, I ordered self-delivery through a post office 26.06. 09.07 The parcel came to the delivery service, it was written that they would deliver on 11 July. As a result, he brought the courier only on July 25, when they were not in fact in urgent need (they went with the children on vacation, they needed to take them with them. In any case, if really withstand the temperature from-10 to + 110, as stated on the package, will come in handy at school. To the store Thank you, adequate, quickly responded to the message, the order sent quickly
fully matches description.
Excellent
Классная бутылка, заказываю второй раз. И второй раз ребёнок так роняет бутылку, что ломается пластиковая штука, закрывающая носик(( но если аккуратно, то лучшая бутылка!
Good water bottle for using baby
szybka dostawa, wszystko ok.
good quality.
I liked the bottle very much
It's more than I expected! Beat me nice!
una botella estupenda, cómoda y práctica, ha merecido la pena las vueltas que di hasta encontrarla(es que no encontraba de un litro con pitorro para beber)
Bottle top. Quality really really good and I drink with him really a lot of water. Bought size L
Amazing quality and fast shipping
Product that matches my expectations! Good quality and delivered quickly!
Product that matches my expectations! Good quality and delivered quickly!