Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you for help! It's amazing!
I came damaged, returned through a dispute of 100 rubles, I hope it does not crack when using
Thank you! Everything is fine!
Great store
Cool bottles!!! Don't leak. All are satisfied)
For the second time I take, my first bottle is already completely worn out, very satisfied and advise!!!!!
The order came very quickly! The bottle is comfortable, it lies well in the hand! But... there's air through the tube! The connection is not hermetic! And it turns out the sound, when you drink)) we will seal)))
It's robust and good material. I like it very much. I 've had others and this is the best.
A good bottle does not leak. But the color ordered Blue and came Gray. Filling the water in the bottle showed a problem, namely, not a working valve. Because of what to drink water you have to literally suck)))). Solved the problem simply. The screwdriver and drill 1,5 can try the drill 2,0. After completion also does not flow.
Extra zamówię again quickly came ordered 27 January and came 4 February Super
Nice bottle. Plastic is good and looks cheap. I'm happy, I recommend the store.
Excellent bottle, only the color is not blue, but dark blue or gray, but so even better, it does not smell, and it does not pour in a closed state when the bottle the bottle the suction mechanism from the pipe is powerful and very fast, you do not need to break down when drinking from the pipe, it is ideal for sitting at the computer, Water can not be shed if the bottle falls and you can quickly drink.
Comfortable, durable, until I completely figured out how it works. A few drops pour past the spout during drinking and after closing-unpleasant
This is the second bottle from this store, the first serves as faith and truth for the third year! The quality is excellent.
The bottle is good, it is convenient to drink through the tube, it looks not bad, it closes so that nothing will spill so you can not worry. Made of plastic, there are icons that plastic can be used for food, water can be poured from-10 to + 110 degrees. Totally satisfied
The goods came safely and safely, was well packed. The bottle itself is pretty. Let's try in the summer. Advise
The bottle is great, I’ve ordered it twice and I like it. Bottle material is very durable ( because when it fall on the floor from desk in the classroom, it didn’t break ). I am satisfied
Like, it's all good Does not flow Attached is the instruction
Good quality water bottle. Quickly shipped. Can't say anything else, it's just good! I recommend it.
Классная бутылка! Взяла вторую, потому что первая спустя 3 года начала протекать:(
Товар полностью соответствует описанию. Рекомендую.
I liked the bottle. Plastic quality. There was no smell. The only thing that did not match this color. Ordered Blue, but came dark gray. But I'm not in principle, it's even better.
I ordered a blue bottle, and they sent me a gray one. Except for the error in color, a bottle of norms. There is no unpleasant smell. Looks strong.
El producto está bien, a nosotros no nos sirve mucho porque lo queremos para un niño y si tiene las manos sucias para abrir y cerrar toca la parte de beber donde se pone la boca. Para un adulto perfecto porque vamos con más cuidado.
MoJ favorite, I already 2.