Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
On my relatively average hand on top of the gum is slightly compressed biceps. There's a trail. In general, the purchase is satisfied. Considering the price to complain sin
Дуже якісний товар . Гріє і фіксує
Great quality! Recommend to everybody... Thanks!
I'm taking two. Normally stretches, on the elbow to dress tightly, if recommended to buy a bandage, take here. Cheaper than in the pharmacy!!! I took the size S for weight 83 norms. Physique.
Super and razmer podosol
Excellent quality, reallllllly satisfied. would recommend
A beautiful elbow for this money, does not fly off and does not move, took the largest size
Accurate sizing and excellent quality. Good work!
Duge yakysniy goods. Grace and fitness
A little there is a smell not pleasant, and so satisfied.
Perfectly holds the elbow and it is convenient to work
Пробовал на тренировке держит отлично
He arrived in 3 weeks in Quilicura, Chile. Fast and good quality shipping
great
I can surely say it's the best price for for both online and offline stores
Great thing
I recommend the store and the goods.
He arrived quite quickly and as always this brand never let down
Very satisfied
Ordered 2 pieces, but only came 1
Прдбирал по таблице. В этот раз тот же размер оказался поуже, сильно давит, но, возможно предыдущий разносился, тем более, что все равно, можно одеть непосредственно перед силовыми упражнениями. Присутствует слабый запах, пара ниток чуток торчит, но это лучше, чем как в прошлый раз - с козявкой.
I use my elbow a lot at my desk and for certain exercises which might be the reason why I suddenly developed elbow bursitis. I figured an elbow brace would be useful even after a few weeks of shipping and help prevent future problems. It fits well, not too tight and the material is nice and thick.
Correct product. To see the solidity in time.
Waited 3 months, the goods did not receive. Alas. The store was only contacted when the buyer's protection came to an end. The seller wrote open a dispute, but in the end he himself then turned on the extension for another 60 days. AliExpress entered the dispute and returned the money. This is a story.
супер