Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Well received, fast shipping, quality is very good but be careful about the size this is XL and it's okay, another thing it's just one piece so you need to order 2 for both hands.
Excellent material!
Great thing! I wear it when I play tennis.
здравствуйте товар пришел очень быстро качество хорошее продавцу респект.
Norms
OK
very good
All good. Item as described.
Great!!!
I order for the second time, quality is satisfied, delivery 3 weeks, thank you to the store.
Доставка DPD за 10 дней. Получил у дома а салоне Билайн. Налокотники очень классные. Уже года три пользуюсь такими же наколенниками, когда делаю какую-то работу с нагрузкой на колени. Могу в них целый день работать и никакого дискомфорта. Держатся на ноге отлично и не съезжают. Пришло время когда понял, что и локти тоже уже требуют поддержки. Очень рад, что нашел такие же налокотники. Обхват в локтевом суставе 28,5 см, а в бицепсе при выпрямленной руке - 31,5 см. Размер L мне подошёл. Приобретением очень доволен. Продавцу спасибо. Рекомендую данные налокотники к покупке.
lovely! just what i've been looking for
All as in the description, delivery in time
брала М и L они немного отличаются но не сильно, хорошо сжимают но не пережимают руки, я девушка с лишним весом, внутри имеют резинку от скольжения
налокотник шикарный, плотный, ошиблась с размером, закажу еще
DPD delivery in 10 days. Got at home and salon beeline. Elbow pads are very cool. For years I have been using the same knee pads, when I do some work with the load on my knees. I can work in them all day and no discomfort. Keep on the leg perfectly and do not move. It was time when I realized that elbows also required support. I'm very glad that I found the same elbow pads. The girth in the elbow joint is 28,5 cm, and in the bicep at the straightened leg-31.5 cm. Size L approached me. The acquisition is very satisfied. Thank you. I recommend these elbow pads to buy.
The parcel came before the deadline. the second purchase in this online store. the quality of the goods is good. i advise everyone.
Normal elbow
Excellent quality, fast delivery
I took M and L they are a little different but not very much, squeeze well but do not shake my hands, I'm a girl with excess weight, inside have an elastic band from slip
The elbow is chic, dense, wrong with the size, I will order more
Excellent. Fast delivery
Quality is good. Dense. Delivery is long, two months.
Ordered 2 ankle and elbow and only it came in normal quality and size
Взято комплектом , выгоднее.