Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The knee pads are excellent, it came to Ukraine in 3.5 weeks.
Well good shopping experience I like to buy on Aliexpress because if you support my purchase thanks
Excellent knee pads, took (L) my height 1.65 Weight 70 kg, I'm about average physique, approached well, even a little loose from below, On top keep normally do not press, but also do not Slide thanks to a silicone akantovka. Perhaps it was possible to take a smaller size But then they would have pressed that bad for cerculation Blood. These are practically not felt
Quality goods. I don't know how much I can serve. I know that at the place such a knee pad is 2 times more expensive. I personally walk with him easier (there was an injury to menisca), the effect is definitely there. I think for recovery after the tram is suitable, but for people with sick knees-not sure. It's just my personal opinion, I'm not special in these cases and especially not a doctor.
Prekę gavau greitai. Atitinka aprašymą. Pardavėja rekomenduoju✌️
It came quickly. Quality is good. I did not communicate with the store.
Class recommend to store Thank you very much I recommend
Keeps very good, tight. I haven't trained in them yet. No smell. Dense, quality
Thank you very much to the store. For the third time I order knee pads perform their function very satisfied. Packing excellent
Before Murmansk for 40 days, I did not communicate with the store, everything came up perfectly, I ordered one, everything was clearly used for me not thick and under the clothes is not visible, the goods can be checked, all health!
в киев за 2 недели. размер вроде угадал, облегает плотно, посмотрим как в эксплуатации поведёт себя.
Excellent quality, tight knee. Recommend!
Will be attentive when ordering, the price includes one knee pad. And so everything is OK! The material is good, the knee holds well.
The knee is good, the seams are sewn well, took XL, although on the plate to me l approached. If you took less, it would be too tight. The girth of my leg is from above 46 cm, from below 37 cm.
Knee pads are very good quality. Fairly dense and with silicone on the inner top edge, so as not to slide. I have thick knees and full hips, so I took 3XL, TK make a very small difference in volume between the bottom and the top of the knee. I have a significant difference, so I took such a large size. So that it does not press at the top. I can do more, but it'll be wide down there. Shipping fast. I recommend the goods and the store.
Normal such, probably still order this, the knee keeps well.
супер быстрая доставка. качество норм
Looks very worthy. The fabric is dense and pleasant. Bought by the kit. For 10 $ Same in Super farm four times more expensive. Delivery 2 weeks.
Received quickly, very happy with the product I bought a second to be able to make a bearing. After several months of use it always keeps as well.
Fully corresponds to the description. The quality is excellent. Appearance is excellent. The size corresponds, its functions perform well. Shipping fast. Thank you!
Хорошие наколенники,плотные держат колени отлично,изнутри полоса силикона от сползания,однозначно рекомендую к покупке!
отличная штука, по форме 1 в 1 как и налокотник, немного пахнет, но не критично
The goods fully met expectations. Its functions are 100%. I took one to check the compliance of the grid and the size-it coincides with the claimed. The strip inside does not allow sliding. I did not communicate with the store.
Thank you, everything was received. it arrived paired with another order and very quickly. the store 5 +++.
Description exact. From China to Belarus reached in a month. Seller recommend. Later I will write down the consumer qualities of the product. Bye, everything.