Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Спасибо, как описано, попробуйте еще
It's a brand new , and for such a cost I couldn't resist
Jump rope is beyond praise, just super!
Jump rope is beyond praise, just super!
Thanks as described it try it yet
Good for jumping !!
Everything is perfect.
Everything is perfect.
Rope top
Everything corresponds to how it was ordered, the parcel came quickly, packed well
Simply spectacular, presentation and quality are impressive.
Simply spectacular, presentation and quality are impressive.
Everything is ok. Thnx!
Good goods and appropriate store! Was shipped fast, quality as the photo. Recommend!
Perfect
Perfect
Just gorgeous! Quality is excellent. Recommend.
This is no ordinary jump rope. It is skipping rope Turbo. You can make 2 rpm skakanką one podskok. Stranded very easy to replace. Adjustable length very easy and accurate to millimeter. General quality very high. Of course nothing to not plącze. Only jump.
This is no ordinary jump rope. It is skipping rope Turbo. You can make 2 rpm skakanką one podskok. Stranded very easy to replace. Adjustable length very easy and accurate to millimeter. General quality very high. Of course nothing to not plącze. Only jump.
Вещь отличная. Но вы не можете прыгать с ним-потолки низкие. Мне также понравился чехол и запасной провод. Вещь отличная. Но вы не можете прыгать с ним-потолки низкие. Мне также понравился чехол и запасной провод. Вещь отличная. Но вы не можете прыгать с ним-потолки низкие. Мне также понравился чехол и запасной провод.
скакалка выглядит как на фото. единственное, я думал что ручки будут побольше и потяжелее, на деле - это такой лайт вариант, весят немного и лучше лягут в женскую ладонь, чем в мужскую.
The goods are of excellent quality. Assembly is not difficult) tested! Very cool and comfortable jump rope. Despite the bad reviews about the delivery company, IML, everything turned out to be at the highest level. Very quickly, quickly.
The goods are of excellent quality. Assembly is not difficult) tested! Very cool and comfortable jump rope. Despite the bad reviews about the delivery company, IML, everything turned out to be at the highest level. Very quickly, quickly.
Great thing. But you can't jump with it - the ceilings are low. I also liked the cover and the spare wire. Great thing. But you can't jump with it - the ceilings are low. I also liked the cover and the spare wire. Great thing. But you can't jump with it - the ceilings are low. I also liked the cover and the spare wire.
Bought on sale, never regretted the purchase