Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product corresponds to the description I hope and in work it will not fail well and will continue to use your Services
The product corresponds to the description I hope and in work it will not fail well and will continue to use your Services
Cool jump rope, its money is definitely worth it.
Cool jump rope, its money is definitely worth it.
Cool jump rope, its money is definitely worth it.
Jump rope is excellent, corresponds to the description. In my case, the locks for the cord were jammed when pressing the balls holding the cord, did not leave the center and did not pass the cord. In general, I felt like inserting a cord in the handles. A couple of times even cut the cord with tongs on metal, because. He began to flinch from hard attempts to get him away. In the end, he picked up the metal spoke to the size of the lock and opened the balls with its help. But even after that, the cord still did not want to climb. In general, I suffered with this rope while I was inserting the cord. Bearings do not rotate as well as in advertising, a couple of turns all and freeze. And in general, the jump rope is good, the man liked it. Advise.
awesome for its price bracket
заказом очень доволен, советую.
I loved the product, it's very fine in its details. The rope is quite long to fit the desired measure. Aluminium handles do not slip and the plastic tube for rope protection. The delivery time was eighteen natural days from the date of purchase.
I loved the product, it's very fine in its details. The rope is quite long to fit the desired measure. Aluminium handles do not slip and the plastic tube for rope protection. The delivery time was eighteen natural days from the date of purchase.
Arrived as described
Arrived as described
The order is very satisfied, I advise.
Скакалка пришла в полной комплектации. Продавец отправил сразу. Дошла недели за три. На вид качественная. Как будет в использовании дополню.
все четко скакалка гомно
Jump rope-Super. Delivery 7 days to door. In the complete set: did not put instructions (as in the video), did not put rubber rings (as in the video)-this is a minus.
Cool item! The quality is excellent. It came very quickly. I am very happy, recommend!
The jump rope came in full configuration. The store sent at once. It's been three weeks. Looks like quality. As will be in use I will complement.
Amazing! Best for that money
Шикарная скакалка! Упаковано отлично, пришло быстро, собирается легко, можно регулировать рабочую длину троса и подогнать под свой рост. Цвет красивый, все как на картинке. Спасибо!
For my budget is a great buy. thanks to the seller!
Product quality appears to be. Only time will tell.
Product quality appears to be. Only time will tell.
Product quality appears to be. Only time will tell.
is cool. you won't be disappointed!