Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I did it for my ebook ordered. With the case fits it not good in the stand. I would have the wrapping. Although the ebook not perfect in the stand fits, I will use it. The height is very good. The stand is small and fits well in a bag.
good store as described thanks
It's okay.
Perfect for modern slim smartphones. Compact, stable and very flexible adjustable angle.
Very much even a worthy thing!
Excellent stand, ordered before this different models, eventually finished this model, it seems to me the most successful. Ordered as much as 4 pieces, so that in each room were and should not run to look
Excellent holders, I order not the first time for gifts
Really good product and fast delivery, recommend it
The product came quickly without damage. thank you very much, I recommend to everyone.
Excellent stand, holds the phone well.
Ordered 13.11.2021 years, received in Murmansk 09.12.2021 years. Packed well, nothing hurt. Took as a gift. They look decent, the quality is like norms (did not unpack). The only size is a little too big, although this is my subjective opinion (see sizes. In the photo). In general, everything suits, I recommend.
Good quality and universal size. Packed in factory sealed blister. Recommend.
The store sent the order quickly, thanks, and packed well. Very convenient stand, light, you can carry it with you (for this and bought it). When unfolding has different fixing stops, checked: smartphones holds and the tablet, but the tablet is better horizontally. I recommend the store and this product!
The goods are sent quickly, in Krasnodar arrived in 2 weeks, the stand is cast well, there are several modes of slope, the bottom is pasted anti-slip sticker, I hope will will
Small, light stand, convenient for phone and tablet, with opening angle locks, convenient to take with you everywhere, I recommend, fast delivery
Very convenient stand, I use for the phone, and the husband for the tablet is convenient to read. Includes anti-slip stickers.
Still no פתחתי the chassis, but looks great. Thank you.