Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thanks for the work, everything came in good quality, I'll rate 5 stars.
Very good quality
Excellent quality. I recommend
After a long search I can safely say it's the best price for out of all the other options.
i'm a happy customer!! delivery and quality amazing!
really nice
Llegaron rápido y en buenas condiciones. Para mi gusto son perfectas, el tejido es agradable y son muy muy muy cómodas. Quedan que te cagas pero hay que pillar tallas más pequeñas de lo q recomienda el vendedor. Para 1.73, 66 kg y una talla 40..... La S perfecta
package arrived pretty fast and in good condition. Thank you very much!
1.80 75kg everything ok. Good quality.
Good
loved the quality and packing of
Well done, size matched.
Parcel received. Sewn quality, material thin, the skin may a little translucent. Take size L, for height 176 cm too short and low compression.
They are biennionthe reflective of the knees take off with the look
Just in 10 days from the day I bought it this is my 2nd time I’m buying from this store good stuff for running very comfortable thank you seller
Good quality
Perfect as the previous two I asked this salesman and they look great on me. I ordered size S and measured 1,74 and weight 75 kls.
It is better to take on a size larger than you wear, as very tightly sat down
Size XXL Weight 100kg height 182cm slightly loose as someone likes hard opięte it take XL
good
very good
Item very good and fast shipping
Excellent quality! The size approached the table. In Belarus came in two weeks!
In Chile I am size M, I bought size L was perfect
This fits well, according to the measures provided.