Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Top Gerne wieder
Looks ok, but a bit too tight
Looks ok. Quality is fine. Received on time.
Good quality-price ratio. Fabric that mimics linen, soft and fine.
AMAZING Totally in love with it
I loved them.
I order from this store not the first time. Everything came up and the village is excellent. In the package put the keychain as a gift.
Ok
For all dude מישראל worth buying goods good selling good
Received the order in time, the quality is excellent, corresponds to the description, I recommend the store and the store, thank you very much
Delighted with this product!
Great store
In Kiev came in 13 days. On height 171 and weight 75 kg ordered size 4XL normally. Free as expected sultanks'. Height and size correspond. The material from which are made is simply chic. Light, airy and not hot. Sewn qualitatively, stylish and comfortable. I tried on and do not want to shoot. You can lay on the couch and wear on the street. Thank you store. Recommend.
Very good product!
On height 190, weight 100-5xl sat perfectly
Good qulity. Pants came to me and my son. I'll order more.
Quickly, qualitatively, my size is straight, height 182, weight 105, just a little more, but this is the maximum size, and so I recommend, the store of prosperity
Soft material, summer suit.. Ok
Very very very nice quality and good store, recommend for every one, l like it so much and sure will buy again abd again , thank you Ali express for just shopping, thank you again seller
good
Fantastic! Colour even prettier than in the pictures, awesome making. My husband loves it.
Fantastic! Colour even prettier than in the pictures, awesome making. My husband loves it.
Very thin, but not nickname, at home to walk norms. For growth, 190 XXL was not enough, you need 3HL or even 4hl.
Cool pants size match
Cool pants size match