Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent. Pockets are really creepy not durable. I'm afraid to use them
Product accurate to the description, arrived well packed and in great condition. Definitely recommend both item and shop.
I am happy, came quick and is what u expected
Had 4xxl ordered that would equal standing to xxl but it isn't. My son has size l and that suits them though. Unfortunately for my man but my son find them very nice too. Further are the beautiful pants
Compared with other offers. This store has the best deals!
Nice to wear supports very well washing the exact size I recommend store
quality pants .100% recomend.its 5th pair during last years .very confortable
Very good but small size, I usually put 40 42 for 1,70m, I Take XXL and it's perfect
ok
is even cooler than i expected
Very good quality pants, plus fast delivery.
The fabric is soft, pleasant to the touch, but it will be erased quickly, stitched with conventional threads (the seams will spread) the seams are not even-because the pajamas are not even.
It's been nine days.
For my budget, is the perfect solution. This shop rocks!
Very good quality
on sale is something! i'm happy i managed to make such an awesome deal
low price but a great quality,its made from polystier not a cotton but still have a smooth feeling...
Excellent quality
It is most likely the cheapest online out of all the options I've looked up. Thanks to the store owner
you won't be disappointed. it's really a good one
just what i was needing. glad i stumbled upon
Everything is cool, came for a week
Thanks a lot!! All is OK!
Actually that's a good price for . Bought without hesitation
looks good.same as in picture.quality is good