Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Tough elastic.
recommend the :)
Communication with the super nice great store thanks you for shopping at your store. It came very fast and they're effective. I love it again. The only thing that failed was a piece for sending but good.
Excellent expanders! Fast shipping.
Very nice product
Express delivery failed for 3 days. And so the thread to shine and the most it, damiks in the pass in the sport master. Instruction shallow
Beautiful and quality and store taste, added a medal gift But unfortunately, he arrived at the house, arrived at the Saudi Post and paid a penny. It means to those who require attention for shipping
Delivered the courier to the house))) excellent expander
Он прибыл через 4 дня, но он не был полным, так как 2 ленты на лодыжках отсутствовали. Я связался с продавцом, и он сразу же ответил, я сказал ему, что случилось, и я отправил ему фотографии того, что он не пришел, и продавец сказал мне, что он отправил его мне без проблем. Каково мое удивление, что у меня есть полная команда с отсутствующими лентами. Ну, сказать, что он очень доволен этим супер надежным, серьезным и очень ответственным продавцом со своими клиентами. Я буду покупать снова в этом магазине, так как все продавцы были такими серьезными и ответственными. Спасибо за все ваше внимание и помощь. Я оставляю фотографии того, что пришло ко мне, и отмечено красным, что не пришло ко мне первым.
good product as I expected. and fast delivery
It was a gift, the person who tried it is happy, the kit is very complete, I recommend it.
Fast delivery in Russia, everything in the kit, corresponds to the description.
Ha simple vista se ve bien, vienen con su bolsita y parecen resistentes pero aún no las he probado
Very fast and good quality, the store has sent a small gift, fully recommended, grateful
All right, great.
Excellent quality)
Order came quickly. Expander is quite worthy for his money.
I arrived in 4 days but it didn't come complete since the two ribbons of my ankles were missing. I contacted the store and he responded immediately I told him about what happened and sent him the pictures of what didn't come to Me and the seller told me he was sending it to me. What's my surprise that I get a complete team with the missing tapes. Good to say that you are delighted with this SUPER reliable, serious and very responsible seller with your customers. I'll buy back at this store, since all the sellers were this serious and responsible. Thank you for all your attention and help. I leave the pictures of what came to me and marked in red which didn't come to me first.
Great
Perfect. 100%
It was perfect, I arrived sooner than expected.
Все целое. Всё соответствует
I arrive in Spain in less than a week. It looks just as described by the store and above all good quality I recommend
Good
Quickly, qualitatively-I recommend!