Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything corresponds as in the description. The goods are good, and the equipment is excellent. The goods came very quickly. I advise the store.
ок, быстрая доставка, товар отличного качества
Good expander, there is a mount on the door. Normal simulator. Thank you store. Quickly sent and delivery fire, three days Recommend
It came very quickly, the courier company DPD, everything corresponds to the description!
Delivery-zipper. Everything is fine. All in a complete set.
Was in a nice undercarriage And when the courier called. Delivery was earlier than declared for a week , And especially by courier. I did not communicate with the store, there was no reason. Expanders took for a gift. I recommend the seller to date. If anything goes wrong, I'll add a curfew.
To Moscow delivered days for 6, in appearance, the quality is not bad
Thank you , Perfect
He came very quickly. All complete, at the moment I have tested it and everything is still fine, to see with continued use. Just a piece of "rubber" came wrong, crushed on one side but it's just a bra to the door. Satisfied.
The set is not bad. Flimkovat, but for home training will come down. Recommend
Rubber bands came quickly, elastic, in the case, autumn cool
Пришло быстро, соответствует описанию, пока не опробовал.
Yet did not see it by hanging when not come on distressed and same one
Love in
Paper guide is not attached
Looks not bad, until they used, took for a gift. Track tracked.
All very quickly reached, 5 days earlier than the term, in quality everything is fine, delivered straight to the door, I recommend
2 weeks to the Moscow region. Cool gum good carabiners.
Thank you so much! The second order came even faster than the first. I am very happy! Thank you for the keychain as a gift. The expander is qualitatively made. There is an instruction for performing exercises. Who has the desire to engage and be in shape, I recommend. All health and good luck!
It came to St. Petersburg for a week on the DPD paragraph, did not put the instruction with exercises, the benefit of the Internet is enough examples of exercises. Training on the hands of the kit survived, for training the legs I personally do not have such rubber bands, I will order a full resistance band.
The product fully corresponds to the description. Everything came pretty quickly safe and sound. The store is well done, you can safely order.
they are awesome just like the picture great price love them thank you very much fast delivery is well
Product cool the thank you very much for the product
Goods quality, all as in the description. It cost 528 rubles. The tracking was bad, but the store made alerts. It came later than originally indicated.
10 days delivery to Australia. I did not use them yet but they look good, different strength deffinitely. I don't think that these elastic will work for a long time but you get what you paid for, it's very cheap.