Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
superbe ensemble à l'ère de bonne qualité avec un manuel d'explication d'exercices un porte clefs en cadeau doc je recommande ce vendeur rapide et sérieux merci à lui
всё отлично!!! продавец умничка хорошенький подарил купон на 1$ доставка около 10 дней!!! магазин рекомендуется
I ordered the 11-piece package. Oh, great. Thank you salesman. 10 stars for you. I arrive well-framed with 2 handles and extension to modular/tie to any exercise support and drawstring bag to keep everything. He arrived in Spain in 15 days. Excellent. My husband and I are happy.
Полный комплект, как описано.
Super!
It arrived quickly and they seem of very good quality. I'm very happy with the product.
Delivered in 10 days from Podolsk. In the work did not use, I will add a review later. Erasers-tubes of different strength/tension strength.
Fast shipping! It's come to me in 1 day! Very kind salesman. Not to try but looks good!
То что надо
Matching Description
Kind time of day, dear buyers and store! Delivery to St. Petersburg by courier took place in 05 days. Thank you to the seller for thoughtful logistics. The first impression of a set of stretch marks is positive. Time will show how durable and functional this set of rubber bands is. All good!
The goods went quickly. Packed reliably. Quality is good. Track number was tracked all the way. Seller recommend.
Will come down
Very satisfied with the product, it looks very good quality. He arrived very quickly to Spain. And thank you to store for the little gift.
The very friendly and professional store, arrived much earlier than expected.
Good quality, it came quickly, very long rubber bands, I advise. Delivered Courier
Everything is fine, even better than I expected, delivery by courier very quickly. thank the store.
It came quickly, looks good. Friend on wildberiz ordered the same for 3500
The order came in five days... Satisfied with the quality, and communication with the store. There are cute people sitting, and friendly. As a gift came another pendant. Then I'll add a review...
Super quality and fast delivery! Thanks a lot!!
Hubo un retraso, pero bien el unico fallo es que vino un gancho roto pero bueno por lo otro perfecto!
It came very fast, very complete item, looks tough and very reliable. I recommend. The Great store!
Aitähh. Tellitud toode jõudis minuni. Tänud Ülo.
Maravilhoso. Igual ao anúncio.
The goods are excellent. Seller Recommend. Delivery 7 days to raduzhny Khmao.