Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The store provided very high quality sportsware. In one case there was an issue and en solved it immediatly. Also en is very responsive. I recommend. אחלה product. Had some בעיית supplies שהמוכר פתר hand ולשביעות רצוני full. Seller serious ומגיב fast. Recommend.
really satisfied with the . cool!
Fixed it quickly. Sewn well. Take on 1-2 sizes bolsh than wear.
I love this... arrived in really good condition! No defects! Thanks!
Thanks a lot to store!!
excellent! Quality as the description. Everyone is happy. Recommend!
Nice
Everything is fine. Delivery was pretty fast. I would recommend this store.
cool
Very good quality.
Excellent garment. Bjen service.
Плюсы: отличный крой, приятный материал и точный размер в соответствии с предоставленной таблицей. Один из лучших тренировочных брюк, которые я купил на Aliexpress. Cons: Доставка более 2 месяцев (!). Мне нравится покупать больше, но я не хочу ждать еще 2 пары.
Very good quality! Recommended!
Быстрая доставка до РБ, на мой рост 180 сидят не плохо, но коротковаты в длину, есть торчащие нити, но за такую цену ожидать лучшего не приходится.
I completely satisfied with the product. Thank you for the great customer service!
It's priceless to find a offered on such favourable terms
Pros: excellent cut, nice material and exact size according to the table provided. One of the best training trousers I’ve bought in Aliexpress for sure. Cons: delivery too more than 2 months(!). I pull like to buy more but I’m reluctant to wait so long for the 2 more pairs.
Excellent. Good quality. Recommended.
Reached quickly. at 172 cm and 73 kg excellent.
Great and good size
Fast delivery to the RB, on my height 180 sit not bad, but short in length, there are sticking threads, but for such a price you do not have to expect the best.
The grid shines through, but if you let go of the T-shirt, the Nets are not visible. The price is high. Otherwise satisfied.
Shorts received through Pyaterochka, came quickly, less than a month. Quality is good.
Excellent product.
Unfortunately, the pants for height 178 and weight 88 kg were small. Not a very accurate dimensional grid.