Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Shorts came two weeks before Nizhny Novgorod, the quality is normal, worth their money
Very good, arrived very fast.
As in the picture
super nice item! my roommate is delighted with my new
Comfortable and excellent design
Nice shorts
Ros 173, weight 90, size L personally approached me, who loves pts freely with a similar anthropometry can be HL
The item is as described and came quickly. I'm 180cm and 80kg, size L fits perfect. Highly recommended!
It's perfect. Delivery was very very fast comparing to others. It's really nice quality. I recommend it without a doubt.
ОТЛИЧНОЕ КАЧЕСТВО. СПАСИБО ПРОДАВЦУ. ХОРОШО УПАКОВАНО.
it was a bit difficult to find a on such a low price. but thanks to the store owner now i'm happier than ever
Excellent quality. Thank you store. Well packed.
Sono il terzo paio che acquisto!
great
The goods are of excellent quality. The size matches
The product is fine but the sizes are not well indicated.
Quality nice
очень быстрая доставка ,2 недели до Башкирии. Насчёт размера с продавцом не общался ,на рост 190 и вес 98 выбрал xxl ,обхват талии 100 ,шорты сели идеально .
just fantastic. Very good quality and top store.
Very fast delivery, 2 weeks to Bashkiria. About the size with the store did not communicate, for height 190 and weight 98 chose XXL, waist circumference 100, shorts sat perfectly.
На мои 174 вес 80 кг сели как надо, шорты зачетные.
Классные шорты, то что хотел
Отлично для бега летом - тонкие, прочные. Удобно, что есть карманы. Размер М подошёл на 46-48. Доставка быстрая, продавец молодец.
Super
Good quality +++