Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
fitting not very perfect
Fixed it quickly. Sewn well. Take on 1-2 sizes bolsh than wear.
Nice
cool
First bought the shorts, many write back mesh translucent, nothing there does not shine, everything is clear. Delivery two weeks.
Size is unpredictable
хорошие, но минус, что материал не тянется
соответствует описанию, быстро дошло до почты
Excellent! Go one size up to be safe. Very good quality. Fast shipping.
The short is good quality. Have zipper pockets, what is cool to drop the car key. Want other colors.
не знала, что там есть эта сетка... она сразу под резинкой сзади. и не только по бокам, а полоской через всю филеную часть. если носить, то только с чёрными трусами.
Shorts of excellent quality, seams are all smooth, the fabric is very light, packed in a good package! I bought my husband as a gift, very satisfied. I recommend it to everyone.
Fabric stretch, stretches well, in the hall it will be convenient. The only thing that is not clear while, is the insert behind in the form of a grid. It is a thin line goes under the elastic band, and perhaps there will be colored panties under it.
smaller then expected but quality is good
Дошли в срок. Показались очень короткими, почти как трусы.
Good quality and fast shipping
Very nice finish and quality. 175cm,73kg. M is good fit
Very fast delivery, the quality of the goods is excellent, fully corresponds to the description. Already not the first time I buy in this store, I highly recommend
Very good. Size has to be at least 1 up q u usually uses
Excellent product! These are quality training shorts which beat many other, much more expensive ones. I have been using them for both CrossFit and yoga and in all case these were comfortable, flexible and did not drop even an inch in action Highly recommended. On top of that, the shipment was swift and packed well. Great thanks store!!
Well done
Excellent material and exact size
Не плохие штаны, ткань маленько тонковата но для бега пойдет.