Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
lovely one
Доставка- 15 дней до Урала. Рабочие. Брал по просьбе шефа, так, что пока без полного тестирования, хотя до этого заказывал такие же- на сутки практически непрерывного прослушивания аудиокниг хватает! Будут претензии- дополню. Проблема у них- ненадёжные переключатели- разваливаются! На своих поменял вкл/выкл, на регулировку громкости не нашёл на али- приходится на мобиле регулировать. Дойдут руки- приколочу микровыключатели. думаю, что сносу не будет. По качеству АЧХ- мне начхать, слушаю книги, так, что пофиг- пусть меломаны оценивают. Блютуз не идеален, но очень даже неплох для этой цены- иногда спускаюсь на работе на этаж ниже, пока не дойдёт, что мобила в кабинете осталась )
All gut
Ordered 24.06.21 received 30.09.21 lost in China. Ordered others from this store 31.08.21 received 20.09.21, later ordered-earlier received))) I live in the Krasnodar Territory. Charge 70% connected immediately. Sound for this money bomb, bass and high sounds are normal, and if you put an additional equalizer, then sound no worse than JBL headphones with a mini jack. So, I advise!!!
Headphones came in 25 days in boguchani (Krasnoyarsk territory), comfortable, connect easily, music is clear) additional nozzles in size larger and smaller than the ones for which they are included is a short Android wire for charging. On the left on the "bezel" switch songs and volume, at first did not understand how to use, but figured out (to switch the song (back/forward) should be be move move and to reduce or increase the volume, you need to do the same, but hold it). I did not communicate with the store. I'm happy with the purchase.
This purchase was more than successdul. Really satisfied with the
Well for you
The second time the same store and almost such (marking these silver on black). Superovski! Recommend!
Everything is super! The sound is excellent.
Arrived in a timely manner. works as advertised. decent enough sound quality given the price.
All is well, live exactly 6 months, I buy 3 times, the battery is kept perfectly.
The product arrived in sound condition within about two weeks, operates with a loud and clear sound, the battery sits for a long time and according to use, a great choice, I recommend it.
Where to buy online for such a modest price, if not here? There's no such place!
to get such a cheap online was inspiring. i'm glad i stumbled upon this amazing store
For ii money go well
Like the phone. Works very well. Loved. Recommend.
No bass. There's no vibro. Live 24 hours. They keep the connection.
Thank you for being honest.
The headset works well for your price, the battery lasts about 5 days listening to music, the material is totally plastic, but tough. I 've already bought 6 times, but it was a gift.
I buy second headphones as a gift. Headphones are very comfortable. Sound quality is good. Buy, you will not regret!
Buying online has never been more satisfying. Terrific store!
Worth your money to the store Thank you
In appearance and charging everything is fine. I can not check the phone as it works.
It's okay.
nice quality for the money paid