Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Headphones are not bad, I use for an audio book, the sound for this is very good, for music the sound is also on a solid 4. autonomy is beyond praise! But there is one but! They always twist and try to fall off their neck. I use the rocker headphones for a long time and many different models, mostly it's Sony, so there is no such problem, the weight is different or something I do not know. In the ears sit well. Even sleeping with them is normal. To buy for such money I recommend.
Thank you a lot! Absolutely 5 stars!!!
купила второй раз. первых хватило на 8 месяцев, а потом проводки обломались. аккумулятор хороший. удобные
Everything ok
good doubt
yego antes de lo previsto , en tres semanas aquí en el estado de México
ALL OK
I attained my parcel in a week and I couldn't be more satisfied! It happened absolutely high-grade. I had never seen something like this before. I'm so glad I ordered it though, because it is wonderful! Now this is perhaps my favorite item and greatest wonder that I have had from ordering in webstores. If I could degree this item greater than 5 stars, I would. I'm firm I'll continue to approve it.
very good headset
Great ears! My daughter is very pleased! Seller 5 +!
Очень быстро дошло до МО. как всегда на высоте! Постоянно заказываю здесь. Благодарю.
Well it will be. Okey. Magnetic line earphones extension and weight loss like Xi'an go back Okey
Headphones I order not for the first time, as always everything is fine for this price. The battery charge is enough for 4-5 days, it's excellent, the sound is good (I do not know how long these headphones will last) for a year of poltara Tara Tara Tara What's still bad about these headphones is that they do not work for calls from watsapp, City calls work fine.
Very comfortable, Long keeps the battery.
was greatly satisfied with the order
made a nice deal ordering this , can totally recommend
Good quality and helpful store.
amazing quality of + fast delivery. my respect to the store
I bought as a present. Thanks for delivering in time.
Great headphones. I bought two. Of the pluses: an excellent microphone, the companion never complains and a super powerful battery. I'm listening to yutub and the audio books. I charge once a week. Of the minuses: a small range and not very inserts. The sound is quiet and there are no bass. But it's being treated as a substitute. When the wire broke, I bought good headphones and put it on. Now everything is super!!! Blue new, black for 2 years.
good
огромное спасибо
Fast shipping. So far, it works well. Recommend.
Delivery is very fast. Headphones are happy, the sound is clean, it's heard well. Thank you.
Good