Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I arrive sooner than expected very well packed
It works very well is very practical and easy to use thank you very much
Excellent product. Matches his description. I ordered it in red and I just took it back in black. Delivery about 10 days.
I order the second time, the first headphones work half a year, without complaints. Very satisfied with the store. Shipment fast, delivery 2 weeks. Everything works. Thank you. Recommend.
China as China quality have
It's OK, everything works)))
Excellent.
A little bit not what was expected. "Collar" is a little small, the neck covers only a little more than half. But I haven't yet. And in the rest everything, like normal. The sound is not bad (although it was possible a little stronger), the bottoms, the tops, the middle are listening well. In general, I can say, I'm happy. Seller recomnduyu.
For music, the volume is good, but for a conversation it is very bad to hear.
Amazing product.. arrived very fast... Thanks!
hi I like your product
I order the second, the first after a couple of months broke the power button.
Really good exactly as the picture
quality good , low price good
Rope pick long before the high voice led globe led by high tea high speed odometer display call wholesale well 됌 is to close for customer the cons only take high price ratio remains the top best product temporary tattoo power for LG usually only one-off old love star difference compared no call when the door closer that will pull the adapt look patting 됌
Perfect! was delivered very fast. The quality is good. Thank you! I'm very satisfied!
новые пришли,во блин
It came bistro packing crumpled was but in Well, you know, I mean, you know, you know, you know, you know, like, thank you to the store. But I do not understand how the memory card is inserted.
Now I know here to find online for a great price! Thanks to the seller
I think the product is nice. All functions are handled from the left side. Negative in this regard.
great service, top quality of
very, very good one! thanks for my !
I take the second time good
will try it out today :) thanks for the shipment!
Thank you, works are excellent