Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything works, the sound is average, the charge is enough for a long time
Excellent earphone, charging enough for 12 hours.
Thank you very much I appreciate and it's good for me.
Honest price. still can not test the battery life of 24 hours.
طالت مده الشحن لكن كما تعودت جودة منتجات علي اكسبريس الصوت والمايك ممتازين اشكر البائع علي جوده المنتج وان شاء الله سانزل تعليق اضافي عند الاستخدام لفتره
Хорошие наушники, быстрая доставка
заказываю не первый раз. уже всем заказала подругам) очень хорошие. всем нравятся. управление удобное, на самих наушниках. спасибо магазину и продавцу.
lovely one
Very beautiful and accurate to descriptions
Доставка- 15 дней до Урала. Рабочие. Брал по просьбе шефа, так, что пока без полного тестирования, хотя до этого заказывал такие же- на сутки практически непрерывного прослушивания аудиокниг хватает! Будут претензии- дополню. Проблема у них- ненадёжные переключатели- разваливаются! На своих поменял вкл/выкл, на регулировку громкости не нашёл на али- приходится на мобиле регулировать. Дойдут руки- приколочу микровыключатели. думаю, что сносу не будет. По качеству АЧХ- мне начхать, слушаю книги, так, что пофиг- пусть меломаны оценивают. Блютуз не идеален, но очень даже неплох для этой цены- иногда спускаюсь на работе на этаж ниже, пока не дойдёт, что мобила в кабинете осталась )
All gut
Ordered 24.06.21 received 30.09.21 lost in China. Ordered others from this store 31.08.21 received 20.09.21, later ordered-earlier received))) I live in the Krasnodar Territory. Charge 70% connected immediately. Sound for this money bomb, bass and high sounds are normal, and if you put an additional equalizer, then sound no worse than JBL headphones with a mini jack. So, I advise!!!
Headphones came in 25 days in boguchani (Krasnoyarsk territory), comfortable, connect easily, music is clear) additional nozzles in size larger and smaller than the ones for which they are included is a short Android wire for charging. On the left on the "bezel" switch songs and volume, at first did not understand how to use, but figured out (to switch the song (back/forward) should be be move move and to reduce or increase the volume, you need to do the same, but hold it). I did not communicate with the store. I'm happy with the purchase.
Well for you
The second time the same store and almost such (marking these silver on black). Superovski! Recommend!
Good qulity
The results of the first Test: as a headset and for audio books-ideal, and for Ramstein bass is not enough
Гарнитура классная, один минус (не досмотрела) нет вибрации во время вызова
normal
A month in Belarus. I'll test.
thank you store I received my order today, it came in great condition and it work well, the sound is clear and loud... i recommend this item to anyone.
In the Moscow region the goods were 2 weeks. Cost 732 rubles. The package had a headset, a micro-USB cord, a set of ambishur, instruction (English and Chinese). The instruction is simple and understandable. This is my fourth headset in the last five years. In comparison with the last magnets are weak and the sockets are not deep, will often fly out. It is convenient that there is a separate button on-off, or then it is often hung on the call button (although you get used to it). Did not like the button to increase the volume, it is the same switching between the tracks-very tight, it is difficult to switch with one hand, it has to stick, otherwise it bounout At the maximum of the volume, a very loud sound, so that in its feelings it twisted the sound for a quarter. All the functional buttons on the left side, on the right imitation of the button-it looks like a symmetric and "beauty". it's the impression of the first hour of use of of
bonjour j'ai reçu mon colis merci beaucoup au vendeur pour ça communication avec les clients merci j'adore j'adore les bleutoohs merci beaucoup à vous à très très bientôt pour la prochaine commande pour mes amis le colis est arrivé à temps très rapide l'expédition
I receive the items in two weeks plus.
Very like, especially a month without recharging, very like, thank you