Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect as usually.
Amazing ! Very good material. I`m super satisfied!!
Fast delivery to Ufa. Cool phone holder. Everything is thought out. The store and I recommend it.
Okay, even though the mobile doesn't fit me with all the covers, the gap is a little tight.
Okay, even though the mobile doesn't fit me with all the covers, the gap is a little tight.
Good
Everything is cool! Everything works, looks great, collected soundly!
Does not hold-outweighs. I checked a couple of cars already.
High quality goods
Everything is fine
Okay!!!
Very good finish. Something big but it holds very well. You don't get off your mobile in normal driving, even if there are undertones.
всё ок
Thanks fitted it on the car looks ok works good. Thanks
Thanks fitted it on the car looks ok works good. Thanks
Delivery 5 weeks. Quality is good, the phone keeps perfectly. The duct is clenched with a rubber melt. Without the phone a little brendit (not critical, if there were no such reviews, would not pay attention)-In the new car you can hear, in the old-no :) :)
Delivery 5 weeks. Quality is good, the phone keeps perfectly. The duct is clenched with a rubber melt. Without the phone a little brendit (not critical, if there were no such reviews, would not pay attention)-In the new car you can hear, in the old-no :) :)
Everything is fine, Redmi Note 10 with a cover fit normally.
Quality unquestionable. Embalabem professional, fast shipping. One of the best shops and marks the portal.
Quality unquestionable. Embalabem professional, fast shipping. One of the best shops and marks the portal.
For phone with screen from 6 inches, the holder is small, but made soundly
The holder for the smartphone in the car really liked, he has when pulling the bottom hook down the side shrink to each other, due to this, the smartphone is fixed. Rubber pads on all three hooks do not allow the smartphone to slide. The ball joint can be adjusted at any angle in both directions. In the center of the bottom hook cutout for the charging cable, I.E. Smartphone during use in the holder can be connected to charging or to Android Auto
Everything is fine, thank you very much, the purchase of the husband is very pleased.
Excellent holder for the phone. The moustache that are attached to the venting trises are covered with rubber. The phone with a cover-book is wet with difficulty, it is necessary to remove from the cover.
The phone put and drove)