Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Came quite quickly (about two weeks). Description corresponds, made quite qualitatively. On the grille of the duct holds, does not fall out, I did not hear a special nap with an empty hear yet. The phone is installed quickly and without problems.
Very good materials, it fits perfect and has the correct operation.
Well packed. Polo came over.
Well packed. Polo came over.
It is simply gorgeous!! The quality is great :)
The quality is good and looks solid, but... The mount to the ventilation grille is quite massive-it does not fit any car. On Lada xrey had to use the mount from the old Holder. Damping is not provided, so the empty holder is quite palpably branded on the move.
got recently, wasn't disappointed
Exactly as in the description. The fit is good and tough.
Holder of excellent quality, I hope will last a long time. For some reason, the parcel was not delivered to the point of issue, but left in the Russian post office. Good thing they called, wanted to send it back. But it's not the store's fault, I suppose.
Everything is clear... As always) I'm no longer surprised by the quality of ugreen, always on top.
The holder is not very. Too far from the deflector
Most likely the cheapest price for is awailable in the store. Just as wanted!
Glad I could find a online, recommend
No reason to worry where to find online. This store is just the perfect place to get everything you need
Визуально красиво. Функционально... Ну 3-4 балла. На кочках не дребезжит, как пишут некоторые, но, возможно дороги ровные в Татарстане. Мне не нравится, что когда вставляешь телефон - он всегда встаёт криво и его надо поправлять. Вынимать тоже неудобно, нужно придерживать двумя руками. Вертится влево вправо легко, не крепко сидит в решётке вентиляции. Механизм то ли как то нестабильно работает, то ли что. Ну и само крепление в решётке не сильно крепкое. Короче за цену до 500 рублей сойдёт. Не идеально, но сойдёт... Я взял потому что уважаю ugreen. Но в целом, это первый товар, которым я не удовлетворён на 100% к сожалению
Good quality ! There is a protection to avoid damage, the product is well packaged. Thank u!
Delivery to Moscow is fast. Corresponds to the description on the site. The attachment is reliable, rigid, in the deflector of the blow keeps securely, on the pits the phone from the holder does not jump out and keeps the hole. The design of the holder looks flimsy, but in fact everything is reliable. I'm happy with the purchase. Ugreen keeps the brand of a reliable manufacturer.
It's a good product, I 've already bought this brand on other occasions and never let down.
<2en> very beautiful and quality product...
Good quality, tightly holds in the ventilation and reliably fixes the phone.
Who has protective cases with a ring, thick, the holder does not fit, I have a cover from nillkin, did not fit the thickness
Who has protective cases with a ring, thick, the holder does not fit, I have a cover from nillkin, did not fit the thickness
хороший держатель, быстрая доставка, можно вешать на любой шаровый.
Parfrait pour mon pocox3
Everything is cool, happy with the purchase