Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good quality, I had already bought before this brand and did not disappoint
perfect
Fabulous ! The store was quick with communication. It's a perfect choice. A+!
I ordered it as a gift. Came in two weeks. I did not communicate with the store. Until I saw in use, we'll see later.
I ordered it as a gift. Came in two weeks. I did not communicate with the store. Until I saw in use, we'll see later.
Color of excellent as the photo, thank you so much!!!
The product corresponds exactly to the description. And especially the product is well packaged and protected.
Delivery to Moscow 2 weeks. Took as a gift did not open.
Delivery to Moscow 2 weeks. Took as a gift did not open.
Bon produit arriver rapidement
Happy with my new
Not suitable for central air diffusers Kia Rio 3, only on the side. I did not install on diffusers, but inserted instead of the old one on the telescopic holder, where the sucker is glued to the windshield or on the horizontal surface of the dashboard. Universal connections, came without problems.
Product conforms to the description. Elegant box (made of cardboard), beautiful presentation and neat details, a little in the spirit of the brand with the cracked Apple. Not tried yet in dynamics but very good quality perceived when mounting in static. Very light packaging, but fortunately the product has not suffered. Delivery in 21 days. I recommend this store.
I was contemplating where to buy online before I found this shop, and now no doubts are left
I like the product, material and adaptation that has different types of cell phones, I get well wrapped and in excellent condition. It was sent by Singapore Post, from the store's receipt to customs the shipment took 1 month, almost exact. I made other coppers the seller and they came all wrapped in one package, I like that so they don't come from lots or separate.
Very fast shipment. Excellent store. Highly recommended
nice
Very steady. The phone holds tight.
Very steady. The phone holds tight.
The thing is branded. Quality is good. The hook itself sits tightly, reliably, with an effort, but without problems. The price is certainly not low, took on sale. But the thing is convenient, easy to carry from car to car. The phone holds well, does not fall out.
It's super. Quality is cool. I advise everyone. IPhone 12 holds normally.
It's super. Quality is cool. I advise everyone. IPhone 12 holds normally.
Well built and sturdy. Phone fits perfectly. Bit pricey though
Everything is alright. Thank you
So far I always buy from this store. I really am.