Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent cases for iPhone 11. Everything came up. Seller recommend. Delivery fast to Astrakhan.
have just received my order. thank you very much!
Does not protect the glass
Very pleasant to the touch, behind everything protects, thanks, I will order more in several shades
Norms
It's been a long time! But I think this is a jamb of Russian Post .. the cover is generally a gun!
The cover is very high quality, there are no complaints. But there is one minus: when the flash is triggered, the picture is covered with green walnut around (I have X, I took in khaki color). This means that there are not enough wide holes for the camera. Uncomfortable (
Пришёл за за две недели в Киев, качество бомба)
2 месяца шёл заказ, хоть продавец и быстро отправил. Все супер, чехлы матовые, практичные. С продавцом не общались
Чехол очень классный! Материал приятный на ощупь, сидит идеально, заказывал на iPhone 11. Пригорел за 8 дней до Ростова, спасибо продавцу, что так быстро отправил.
Arrived for my iPhone 7 Plus, as in picture! Sin that being black matte you dirty really very, the fingerprint finger remain visibilissime.
Good case. Only negative is that shipping took 3 months but that’s not the stores fault.
The quality is good, the case on the iPhone 12 sits tightly, the frame closes completely, the side buttons are pressed perfectly, the only one is not much marking the back of the cover. But not critical!
For its cost just a chic cover! Yes, not even for its cost! There are similar to this cover thicker and worse lie around the perimeter of the screen! And here everything is perfect! I recommend this store and store! I order the second time!)
Perfect)
A nice cover, but at near consideration sits Krivo. For this kind of quality, the price could be lower.
A good case, but the back cover quickly becomes clogged. Inside there were two scratches, but they did not affect the quality. I like everything!
⭐⭐⭐⭐⭐The cover reached me in about 18 days. I tested, so to speak, this case and took a video review about it and many other cool cases with Ali, where I told everything about them in detail. You can watch this video on my YouTube channel "Ildar bayanov live". Just dial on YouTube "cases for iPhone with the AliExpress review of the owner"-this will be my video.⭐⭐⭐⭐⭐
The cover is cool, its money is worth sending quickly, all the whole store answered all questions. What else will you say)
Quality is so-so, but for their money norms.
Very good case, the quality is just a bomb, and just at 8 ordered and at 8 sent out, or then others sent out for 6, but I ordered 8.
missing a button ??
I order the second time. The cover is cool, but can drop buttons
Cover, quite OK. But the buttons are too bulging out of the body, but not critical. For an amateur :)
This is my second time ordering this phone case. The pink one look kinda dirty after a while but black and blue one is really good. I got one for me and 3 other for my family members . I will recommend this, satisfied with the product.