Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Xoroshiy chexol for svoi Dengi
Good product but the Shipping method is expensive!! I paid for shipping here and when they deliver it to my home delivery agent charges me 8.50$, please send it with a free or cheaper shipment!
Very good quality at and good price
Excellent quality. It's been less than a month, thank you
Классный красивый чехол
Recommend super fit and fast delivery
Great case! Without defects, the only jamb, once the button flew, but put back and everything is in order. Matte, all buttons and holes correspond. I sat down perfectly. The parcel was tracked. To the store Thank you very much.
Отличный чехол. Как на фото. Пришёл быстро в РБ
I am very happy with the store. My was delivered before the date. Good deal!
The cover is very cool, went quickly, sat perfectly
Perfecta
Very quickly came (22.06.2021 --- 06.07.2021) intact. I liked the cover, but I still have nothing to try on (the phone is still on its way). As soon as I get the phone and dress it up in this case, I'll add a review with photos.
It's beautiful! As described in the photo. I get there in 20 days!
Muy. Bueno
A good cover, there are no noticeable marriages
Great quality :)
Size accurate, precise, shipping period shorter than thought! Good good!!
La funda se ajusta bien al móvil, es la segunda que pido de este vendedor, lo recomiendo.
I never received the goods. The item was shipped without tracking. Waited a few months. When the dispute was opened, the store began to persuade him to cancel. But AliExpress decided the dispute in my favor, the money was returned.
The cover is very cool. Lies under the protective glass is smooth, it will be quite good to protect. For such money just an excellent product. Buttons are all in their places, the camera sits perfectly, the flash does not interfere with anything. The case is the same as in the photo in the description
Excellent bumper, sat perfectly
Worth your money. Delivery is very fast.
Very cool, solid, NICE recommend
Unfortunatel not hte same as for iphone 11 wich was the main reason to buy another one. For the iphone 11 the sides of the case are little bit higher that the screen which is helpful when hitting ground. For iphone XS the sides are lower than display - not protecting at all :(
Often I take here, excellent covers, quality fire, it's a pity there are no less contrasting buttons