Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Norms
The order arrived in the state of Mexico in 18 days, muu kind the store answered all my doubts. Very good quality product. The size is the one selected as well as the product description in the application. Miy happy with the product
Great elastic but high average quality T-shirt, for the price it has this great, it's very comfortable and you practically don't have to iron the, I arrive very fast, I'll buy insurance again, I recommend the product if you are looking for something different. Size xl and I have an L.
It was my second order from this store. Highly recommended. Came in 2 weeks to Austria.
The size is huge. Cute, and good fabric
Super fast! I use an M and ordered an XXL. Perfect!
Super fast! I use an M and ordered an XXL. Perfect!
Perfect size
ok
Great. I really liked it.
Great. I really liked it.
Ok
Пришло за 10 дней , заказываю второй раз, качество огонь , первой майки уже более года,буду заказывать ещё.СОВЕТУЮ!!!
A little tight on belly area by design. Take bigger than usual
Nice T-shirt good fabric and suitable size
It's very good, it's sports fabric, very comfortable
Super
product as described, good quality, just sewing is not good
product as described, good quality, just sewing is not good
The husband orders not the first year, very cool, I wash by hand, I really like...
The husband orders not the first year, very cool, I wash by hand, I really like...
I ordered a T-shirt for my height 1,79 and weight 70 kg size, m '. I think that it was possible to take on the size a little more about, L 'to make it even more hung on me, and so in principle the product is satisfied, the quality, the delivery less than a month. to store Thank you very much)
I ordered a T-shirt for my height 1,79 and weight 70 kg size, m '. I think that it was possible to take on the size a little more about, L 'to make it even more hung on me, and so in principle the product is satisfied, the quality, the delivery less than a month. to store Thank you very much)
By fat
Very good material, quality-great price and fast shipping. Thank you