Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The T-shirt arrived very quickly, the quality is normal. The size approached 100%, chose on the tables of sizes (small advice: to navigate the size chart measure not yourself, but a T-shirt that you just need).
good quality!
The material is not for polo shirt. Thin, weaving like a regular T-shirt. In general, its money is worth, but not polo.
It looks amazing! Thanks :-)
Glad I could buy online. No hassle, and the quality is fine
Ordered 2XL to G in Brazil
Delivery fast (via 5 post). Immediately I'll say (I'll write) I liked the shirt, the main thing is almost in size (I wear 56 size, the shirt looks like 54 -55), but it fits fits Sleeves in the cuffs are slightly narrow, maybe stretch. Cotton is not 100%, the tag says 65% cotton, 35%. PE. But for the day of wearing discomfort did not feel (temperature on the street 32 degrees C). The fabric is thin, soft, the body is pleasant, not Colet. what's next-let's see
Thank you all corresponds to the description, the size is accurate as indicated. I advise the store
Delivery to the Tula region 20 days. The product corresponds to the description.
Keeping in mind.
Ótimo produto
good
Very beautiful product! Quality superb!! Would recommend to everybody!
Fast shipping
Excellent store, changed the delivery address at my request. The shirt is good, the size matches.
Good quality from this shop and comes with your individual cover the fabric is good I recommend the shop in part that you arrive in a working week
exelent very nice material and the size is very nice I'm 1.80 82kilos and I got L
Will go for everyday use.
Fijn polo shirt! ( maatje groter dan normaal was voor mij oke, normaal is voor mij XL, besteld XXL ) zeer snelle levering, ruim binnen de 10 dagen
I order the second polo, everything is super. Quality norms, fast delivery
A good shirt, the material is pleasant, a little freer, it would be super. It came quickly, did not communicate with the store, tracked.
Very sucks looks embroidery. Better make it yellow or something. It's like I made it myself. And so norms. Good synthetics.
Well received seeds are ^^ fast shipping
Very fast delivery like always it’s not my first time I’m buying from This store I like these tee shirts product as description thank you seller and AliExpress
Grace