Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Polo is just super in quality, the fabric is straight cotton to the touch, very pleasant) everything is very neatly done! On height 170 and weight 65 size M perfectly approached, fit and for height 180 with the same weight, delivery 2 weeks
Good store, fast shipping and attentive, good quality fabric, congratulations to seller
RIS guets hungry shirt stinks au nöd so
Quality product and very fast Shipping. Thanks shop
Super quality material. For the summer, what you need.
Although the material is a bit thin, the quality of sewing is good from the price point. Satisfied with the purchase.
Excellent quality I recommend very good product
shirt cloth quality is good. collar color doesn't completely match.
this Poloshirt is not the Quality what it shows! the underarm fit is to tight and there are some Quality Problems,for that money you can buy a better Quality
105 kg 175 cm XL pasuje
The goods are satisfied. The material is pleasant, sewn soundly. Seller thanks.
very nice polo. this is my second purchase.
Good polo. Size in size. I did not have time to take a photo-I threw it away. Ufa reached 17 days
Nicely made. Size is good, XL for me (188cm, 80kg, 98cm chest, 40cm neck)
Nice fabric.
bem
Bon produit
Good buy, 30 days to Moscow
Okay
До Новосибирска за 3 недели. на рост 183 и вес 83 отлично подошло.
ok
Всё в лучшем виде! Отличная фирменная вещь!
The product corresponds to the description, the size goes in size. And, which pleased, the color as in the photo
Thank you
Excellent T-shirt, I'm buying a third thing already. I like it very much, I recommend it.