Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Simply perfect! The shirts are light and very comfortable, beautiful. It exceeded my expectations. Seller was very attentive and professional. Fast shipping and well packaged. The size was perfect, it fit me very well. 
Delivery-27 days. Quality-as in the description. On the parameters 177/82 came perfectly. Recommend!
Think goods than this terrific
this is my third order from this store, i'm very satisfied with the quality of this item and the speed of shipping, delivered in 10 days, i'm 90 kg and 186 cm, sporty, i didn't choose XXL but an XL for a tighter look, the shirt fits perfectly... five stars.
Excellent, high quality polo with fast delivery. The dimensional grid of the store corresponds completely. Size 2XL on my 170/88 came just right.
Delivery 12 days before the post office in "5" in a small town in Tatarstan. Order full compliance. Ordered "L". On the growth of 1 m 80 cm and weight 75 kg polo came up normally. For this money is good.
OK
Good polo, the material is pleasant to the body.
Excelente produto, recomendo.
Nice quality, color is same as photo.
Great fit. Good Quality. Very fast shipping. Highly recommend.
Unpraise, sitetic, not short, 175-85 Russian 52-took xxl82-90k 'G plotninko (like roses in the tube)!
Sam175-85, took xx82-90, Kg-size52 came up perfectly, slightly freely. Not short (bottom) synthetics-chyut nice to the body. Visual sight!
good
Je suis satisfait arrivé rapidement
It's very pretty.
Great quality
אחלה חולצה. בינתיים עברה כביסה אחת בשלום.
Beautiful polo, good quality. On my 174/85 size just
Годится! То, что написано и получено. Приехало достаточно быстро.
Second time I ask, it looks great
Height 182, weight 83, size XL approached. Seams are even, good quality
It fits perfectly, the truth I did well to order one more size, I usually have the M, I asked for the L and luxury, it fits the sleeve to the arm. It's summer, the fabric is light but it doesn't look very bad quality. And the giraffe is a pasote jajajaj
Good polo. Delivery is very fast, to the Tula region ten days went.
I'm very satisfied