Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The material is fine I took size L mido 1' 73 and weight 75 is not adjusted as in the photo it is a little loose
Delivery 9 days. Quality is excellent
Excellent polo for this money!
PERFECT!!!! FAST SERVICE AND GOOD QUALITY!!!
Fast delivery to new mail, without damage. The size of 175/80 came up perfectly. On quality-a little stick out threads.
All as in the description, but synthetics more than 35%
accurate fit and didn't like that it is not 100% cotton
T-shirt came, all the rules. On height weight 185/85 took XL, approached
Third Mrs. polo I order. Impeccable quality. It is tight but not slim complement. Nice color and friendly logo. Well packaged and received in a reasonable time.
Suitable according to the description, the quality is normal, the size EUR m 55-65 kg, approached the height of 165 weight 70 kg
Received this day, according to the description, except that it is 65% cotton and 35% polyester, for the price is correct
fantastic one.. love it, thank u mr.store. i recommend you to all friends
Very good. Finite fabric but the finish is good and not distilled. Size is also correct
Quality is good
Quality is great. dociavka to Minsk 12 days. Recommend.
Correct
ha tardado solo 6 días en llegar a España las dos cosas juntas, se ve buena calidad tanto pantalón como polo, el polo ajustado pero corresponden ambos a taller europeas
Ali Express just pleases quality goods with beautiful stores and fast delivery. The goods ordered 22. 06, received 30.06. Photo does not transmit quality, goods as in the store's photo, qualitatively. I took on the size 46-48 for a gift, as I try on, I will add, I'm sure that the size is the most. Thank you to the seller for the quality goods and fast delivery
Very comfortable, the second I ask
Todo muy rapido, mido 1,77 y peso 79 Kg, he pedido la XL y se queda bien, eso sin lavar todavia
Very good quality for price, and incredibly fast shipping, just a week!
Very thank you quickly dotarła. Recommend. Greet sprzedawce
Excellent quality and store very kind. Recommended.
Buen producto, buen acabado y calidad
T-shirt is great. At 46 Russian size (178/73) l came just.