Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
:)
Good blouse, thin, for running most it
Good blouse, thin, for running most it
For size 54 height 182 cm, the size XL fits perfectly.
Super
Parfait
The product has quality.
Light and cosy very
Took a long time to arrive. Fabric is thun but can be used wearing layers
Fire
nice jacket like it unfortunartely too short for my arms
nice jacket like it unfortunartely too short for my arms
Very nice light jacket for training indoors or in warmer weather. Normally I will use a size large but I ordered one size bigger. Fits perfectly
Perfect. Good quality. Size xl for 184 cm height and 83 kg weight
Slightly thinner than expected, and so norms
Good quality, size according to your publication
la tercera vez que pido. es buen producto. felicitaciones. lo recomiendo.
Супер Толстовка практичная для бега, приятная форма для ношения
Super practical sweatshirt for running tight nice to wear
Хорошо принят, как описано, размер выше и подходит мне идеально. Тонкий и легкий в 2-м слое, эта Осенняя оболочка будет хорошо для спортивного на открытом воздухе.
Well received, according to the description, a size above and suits me perfectly. Thin and light in 2eme layer this fall will be good for outdoor sports.
It's a good product. Второй, о котором я просил. Но это не так, как на фото. Серый темнее, он не светлый. Тем не менее, это невероятно.
Огонь
Очень красивый и хороший дизайн. Единственный минус в том, что он не такой тонкий, как я думал. Или, возможно, у меня нет такой же мускулы, как на фотографиях lol. Тем не менее хорошее качество
Фантастический!