Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
much smaller size then described so buy 2 size bigger
Perfect
Very good pants but small size… I bought the bigger one and yet it fits just and I don't get in with the genital protector… still fit me like sports pants or swimwear, so great
Good quality recommend buy 1 number bigger than usually wear
On height 175, weight 80 kg, XL suitable just, You can take on a larger size
OK
Tudo ok ! produto de boa qualidade
It came very fast, but. I just don't like it. I thought q was less finite.
100% as described on site.
It's not done very well, nor with good fabrics, but very nice and pretty, my size is XXL, for 1,85 and 90 klg. My note is a (7)
Thank you
Good guality and fast shipping.
I am 1.76m and weight around 73kg XL fits me a little to tight :( the material is very fin a little see true so I don't recommend the white ones but I like them enough to by another par
Identical to the photo, perfect XXXL for 95 kilos, and height 1.80, very comfortable and good quality, I recommend
Пришли быстро, на ощупь неплохие, для тренировок самое то. Размер подошёл
Very good ones. For the order is the most.
Super very very good!!!
The material is thin but OK for the price
What you need for MMA!
All good quality, XXXL for 185cm, 94kg . waist 100, perfect A+
All is well
Shorts are clear, order for size or 2 more. I took a larger size, sat straight clear. Per height 182 and weight 80 kg. It came very quickly! Less than 2 weeks. Happy shorter. With the store did not communicate
Material is good. Worth
Everything has come!!!!
Good Goods